Complaints

We take every concern seriously and are committed to resolving issues promptly and fairly.

Your Voice Matters

How to File a Complaint

At Maldives Premier Bank, we are committed to providing excellent service. If you feel that we have not met your expectations, we want to hear from you. We treat all complaints seriously and will work to resolve your concern as quickly as possible.

Complaint Channels

Phone

+960 300 1234 (ask for Complaints)

In Person

Visit our Head Office at Boduthakurufaanu Magu, Malé

Post

Complaints Department, P.O. Box 2026, Malé, Maldives

Our Complaint Handling Process

1

Acknowledgement

We will acknowledge your complaint within 2 business days of receipt.

2

Investigation

A dedicated team will investigate your complaint thoroughly and impartially.

3

Resolution

We aim to resolve all complaints within 15 business days. Complex cases may take up to 30 days.

4

Response

You will receive a written response explaining our findings and any actions taken.

5

Escalation

If you are not satisfied with our response, you may escalate to the Maldives Monetary Authority (MMA).

Submit a Complaint

Your complaint is handled confidentially in accordance with our Privacy Policy.

Regulatory Escalation

If you are not satisfied with MPB's resolution of your complaint, you have the right to escalate the matter to the Maldives Monetary Authority (MMA). Please contact MMA at:

Maldives Monetary Authority
Boduthakurufaanu Magu, Malé, Republic of Maldives
Website: www.mma.gov.mv