Privacy Notice

1. Introduction

Maldives Premier Bank PSC ("MPB", "the Bank", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Notice explains how we collect, use, store, share, and protect information about our customers, website visitors, and other individuals who interact with us.

This notice applies to all personal information processed by MPB, whether collected online through our website and digital banking platforms, or offline through our branches and other service channels.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide

• Full name, date of birth, nationality, and national identification number
• Contact details including address, email, and phone number
• Financial information including income, employment details, and source of funds
• Account and transaction information
• Identification documents (national ID, passport, visa)
• Information provided through forms, applications, and correspondence

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Website usage data, pages visited, and interactions
• Cookies and similar tracking technologies (see our Cookie Notice)
• Location data where permitted

3. How We Use Your Information

We use your personal information for the following purposes:

• To open and manage your accounts and provide banking services
• To process transactions, payments, and transfers
• To verify your identity and prevent fraud
• To comply with legal and regulatory obligations, including AML/CTF requirements
• To communicate with you about your accounts, services, and security
• To improve our products, services, and customer experience
• To respond to your inquiries and complaints
• To manage risk and ensure the security of our systems

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual necessity: To perform our obligations under our banking agreements with you
• Legal obligation: To comply with applicable laws, regulations, and MMA directives
• Legitimate interest: To manage our business, prevent fraud, and improve services
• Consent: Where required for specific processing activities such as marketing communications

5. Information Sharing

We may share your information with:

• Regulatory authorities including the Maldives Monetary Authority (MMA)
• Law enforcement agencies where required by law
• Correspondent banks for international transactions
• Service providers who assist us in delivering banking services, under strict contractual obligations
• Auditors, legal advisors, and other professional service providers

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and penetration testing
• Staff training on data protection and security awareness
• Incident response and breach notification procedures

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with regulatory requirements, and support audit and legal obligations. When your information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information where permissible
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant supervisory authority

9. Contact Us

If you have questions about this Privacy Notice or wish to exercise your rights, please contact us:

10. Updates to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this notice periodically.